How to Reset Fitbit Charge 5 (Soft Reset & Hard Reset)

Fitbit Charge 5 is a good tracker device. But if you are facing any issues in the tracker, here we are going to share how to reset Fitbit Charge 5 that will fix most of the issues.

Fitbit is a well-known wearable brand with some popular smartwatches and trackers. If one is looking to buy a fitness watch, then Fitbit is one of the top choices. Fitbit’s latest tracker is the Fitbit Charge 5. And if you have a Fitbit Charge 5 then this guide is for you. Here you will learn how to reset Fitbit Charge 5.

Fitbit has improved its smartwatches and trackers over the years. However, the brand hasn’t refreshed its smartwatch lineup for over two years now. But there are new devices in the tracker lineup, the latest of which is the Fitbit Charge 5. This is going to be a useful guide if you own a Fitbit Charge 5 and have any issues with it.

How to Reset Fitbit Charge 5

Since the Fitbit Charge 5 is a tech device, it is likely to run into problems just like other tech devices. This is because they also run on software and hardware that can run into problems. But there is always a solution to every problem. Reset is one of the top solution options that can fix various issues.

What Issues Resetting Fitbit Charge 5 Can Solve?

The reset can be done in two ways, soft reset (also known as reboot), and hard reset. Performing these two solutions can resolve issues like Fitbit Charge 5 black screen, Fitbit Charge 5 frozen screen, Fitbit Charge 5 stutter, lag, or any other temporary software issue.

In case you are looking for: How to update Fitbit Charge 5 (OTA and Firmware)

Now that you are aware of Fitbit Charge 5 issues that can be fixed by performing a reset operation, let’s move on to the first method of how to reset Fitbit Charge 5.

How to Soft Reset Fitbit Charge 5

You can use this method if the touch is not working or the screen is stuck on the black screen. This will not delete user data.

  1. Make sure you have the original charging cable.
  2. Connect your Fitbit Charge 5 to charging using the cable.
  3. Once connected to the charger, press the button that is on the cable three times in an interval of one second.
    How to Reset Fitbit Charge 5
  4. Fitbit Charge 5 will now boot into the system.
  5. Once it is booted, you can use the Fitbit Charge 5 normally.

Many users are not aware of this feature but in many cases, it is quite useful. And this method also shows why you should save your original cable.

Since restart is considered a soft reset method, you can also restart your Fitbit charge 5 from the settings menu. So if the touch is working then you don’t need to use the button on the cable to restart the device. Now let’s move on to the next method.

How to Hard Reset Fitbit Charge 5 (Factory Reset)

Your watch must be working to use this feature as you need to use its touch controls to navigate through the settings. This method will delete unsynced user data and unpair from the phone. So make sure to sync your data with the app. By following this method the laggy experience will be fixed and it will make the watch the same as the new one when you got it. Here’s how to hard reset a Fitbit tracker.

  1. Tap on the screen to turn on the display.
  2. Now swipe down and scroll to find Settings.
    How to Reset Fitbit Charge 5
  3. Open the Settings on your Fitbit Charge 5.
  4. Scroll through Settings and open Device Info.
    How to Reset Fitbit Charge 5
  5. Scroll down to find Clear user data and tap on it.
    How to Reset Fitbit Charge 5
  6. It will show two buttons, press Hold for 3 seconds until it completes the loop.
    How to Reset Fitbit Charge 5
  7. The tracker will show the Fitbit logo and erase everything from the device.

After reboot, you can pair the Fitbit Charge 5 with your phone to start using it. And once you pair Fitbit charge 5 with your phone all the synced data will be back in your fitness tracker.

So this was the complete guide on how to reset Fitbit Charge 5 without losing data. You can follow any of the methods based on your situation. I hope you find this guide helpful. Enjoy tracking with the Charge 5 fitness tracker.

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By Ashutosh Singh

Ashutosh started his technical writing journey when he was a university student. He is now a full time tech blog writer specializing in smartwatch based tech news and how-to guides. He spends his free time exploring games and useful gadgets.

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